Thank you for shopping at Najah Industrial Store.
For any reason you would like to return your purchases, please contact us on WhatsApp +966500504063 or via email [email protected] and provide us with your order number and the reason for the return.
Exchange and Return Policy:
1- Time period for returning or exchanging purchases:
· Exchange and refund are made within 7 days from the invoice date.
2- Steps for replacement or return:
· Bring proof of purchase from the store.
The product must be in the same condition as it was when purchased.
· When returning or exchanging, all accessories and attachments received with the product must be returned in their original condition.
The customer bears the shipping costs in the event of an exchange or return. The return fee is 40 riyals. In the event of a manufacturing defect or an error in the specifications, the company bears the shipping costs, provided that the product is delivered to the receiving location or the nearest location specified by the company. The company disclaims any responsibility for breakages resulting from shipping.
3- Recovery method:
The customer has the right to recover the value of the returned purchases, but this does not include the cost of shipping and return, unless in the case of manufacturing defects or an error in the specifications, the company bears the shipping costs.
To refund purchases made through the online store or credit card, the amount will be refunded through the customer’s bank account within a period not exceeding 15 business days. The customer must follow up on the procedures with the operations department.
To recover the value of purchases made via direct transfer to the company’s account, bank checks, or STCpay, the amount will be refunded through the customer’s bank account within a period not exceeding 5 business days. The customer must follow up on the procedures with the Operations Department.
The account holder's name must match the biller's name.
The product must be returned to the receiving location or as specified by the company.
4 - Warranty:
The warranty items are shown in the product description. We apologize for not guaranteeing other products. The warranty is provided by the agent, and Najah Industrial Store undertakes to coordinate with the agent to cover the approved warranty, which begins from the date of purchase mentioned in the invoice.
5- Exceptions not covered by the return or exchange policy:
Damage and malfunctions resulting from misuse and misinstallation.
Special or customized requests after 24 hours of ordering
We appreciate your understanding.
If you have any questions or inquiries, please contact us and write to us.
Via WhatsApp +966500504063
Or email [email protected]